If you see something that doesn't look right, let us know immediately. You can use the Report User feature found on every Job and Profile page, or report the issue directly via email.
Maintaining a safe and trusted community is our top priority. We have a Zero Tolerance Policy for harassment, fraud, or illegal activity. If you encounter a suspicious account or behavior, please report it so we can investigate.
You should report a User, Tasker, or Job if you observe:
Suspicious Requests: Asking to pay outside the platform (e.g., Cash, Bank Transfer).
Harassment: Threatening, bullying, or offensive messages.
Fake Profiles: Users impersonating others or using fake photos.
Scams: Job posts that seem fraudulent or "too good to be true."
Prohibited Content: Requests for illegal services or goods.
The Report feature is always visible and easy to access across the platform.
A. Reporting a Job Post:
If you see a job that violates our guidelines:
Open the Job Details page.
Look for the Report button (often a flag icon or located in the menu options).
Select the reason for your report and submit.
B. Reporting a User or Tasker Profile:
If you are interacting with a Poster or Tasker and their behavior is concerning:
Go to their Profile.
Tap the Report User button.
Provide a brief description of the issue to help our team investigate.
If you prefer to provide more detailed evidence (such as screenshots) or cannot access the profile directly, you can report the issue via email.
Email: Contact our support team (e.g., it@taskbear.com.au).
What to Include: Please provide the User's name (if known), link or screenshot to the Job or Profile, and a description of the suspicious activity.
Confidentiality: Your report is strictly confidential. The person you report will not be told who reported them.
Investigation: Our team reviews all reports. If a user is found to be violating our Terms of Service, we may suspend or permanently ban their account.